1. Introduction
EduMentry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide to us, including:
- Name, email address, and contact information
- Payment information (processed securely through third-party payment processors like Razorpay and Stripe)
- Account credentials and profile information
- Course enrollment and progress data
- Communication preferences
- Organization affiliation and role (student, tutor, administrator)
- Video viewing history and playback positions
- Quiz and assessment responses
- Certificate completion records
2.2 Automatically Collected Information
When you use our Platform, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Cookies and similar tracking technologies
- Location data (if permitted)
- Zoom meeting participation data (attendance, duration, interactions)
- Video playback analytics (watch time, completion rates)
- AI interaction data (queries, recommendations, personalized content preferences)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your enrollments and payments
- Send you course updates, notifications, and communications
- Personalize your learning experience
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party service providers who assist us in operating our Platform (including Zoom for live sessions, cloud storage providers, analytics services)
- Payment Processors: With payment processors (Razorpay, Stripe) to handle transactions securely
- Instructors: With course instructors regarding your enrollment, progress, and participation in their courses
- Organizations: With your organization administrators if you are part of an organizational account
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze how you use our Platform
- Improve our services and user experience
- Provide personalized content
You can control cookies through your browser settings, but this may affect your ability to use certain features of our Platform.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Opt-out: Opt-out of certain data processing activities
To exercise these rights, please contact us at support@edumentry.com
8. Children's Privacy
Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Third-Party Services
Our Platform integrates with third-party services that may collect information:
- Zoom: For live sessions and video recordings. Zoom's privacy policy applies to data collected during Zoom sessions.
- Payment Processors: Razorpay and Stripe handle payment transactions. Their privacy policies govern payment data.
- Analytics Services: We use analytics tools to understand Platform usage and improve services.
- Cloud Storage: Course content and user data may be stored on cloud infrastructure providers.
We encourage you to review the privacy policies of these third-party services.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@edumentry.com
Website: https://edumentry.com
Company: InfoFit Software Solutions Private Limited